If so, please double-click on the "DXSETUP.exe" executable within the folder to manually install DirectX 11 before restarting the game. Please check if a folder named "DXSETUP"exists within your installation directory. If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.Īfter launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear. Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. Here’s a few other answers to some of those first day install problems from the Genshin Impact team:Īfter opening the game, the game does not respond/the game does not launch.
0 kommentar(er)
